Bilingual French Technical Support Agent

Responsibilities

• Diagnostiquer et résoudre des problèmes techniques en français par téléphone, courriel et clavardage
• Déterminer la cause réelle d'un problème plutôt que d'appliquer un script
• Documenter chaque interaction intégralement dans le système de tickets du client
• Guider les clients à travers des procédures de résolution avec clarté et sans jargon inutile
• Respecter le registre du français canadien ou européen selon le marché desservi
• Escalader vers un niveau supérieur selon les protocoles établis
• Atteindre les objectifs de résolution, de qualité et de délai du programme
• Respecter la confidentialité selon la Loi 1581 de 2012 de la Colombie
• Participer aux calibrations et aux formations techniques continues

Requirements

• Français au niveau C1, évalué avant l'offre
• Espagnol natif ou courant
• Aptitude démontrable au diagnostic et à la résolution de problèmes techniques
• Connaissance des concepts techniques de base: réseaux, systèmes, applications
• Un à trois ans d'expérience en support technique ou dans un rôle technique
• Diplôme d'études secondaires, formation technique un atout
• Disponibilité pour un horaire hybride basé à Bogotá
• Carte d'identité colombienne valide ou permis de travail

Preferred

• Certifications techniques: CompTIA A+, Network+, ITIL Foundation
• Anglais B1 ou supérieur
• Expérience du français canadien
• Expérience avec des plateformes de ticketing

What we offer

• Direct employment with Corpshore Colombia under the Colombian Labour Code
• Full social security affiliation: health (EPS), pension and occupational risk (ARL)
• Statutory service bonus (prima de servicios)
• Severance and severance interest (cesantías e intereses) as required by law
• Transport allowance where required by law
• Paid annual leave under the Labour Code, with additional days for length of service
• Prepaid medicine or supplementary health plan from day one, with family cover options
• Paid initial training and continuous development throughout employment
• Sponsored professional certification for eligible roles (COPC, ITIL, Six Sigma, HDI, ICMI, technical and cloud certifications)
• Language development support, with a focus on progression from B2 to C1 in English
• Documented career path with internal promotion prioritised
• Dual-monitor workstation and ergonomic seating at onsite locations
• Onsite, hybrid and remote arrangements depending on the role
• Staff wellbeing programme, including on-site psychological support for accounts handling sensitive content
• Access to career opportunities across the global Corpshore network

How to apply

Apply directly on this page. Attach your CV in Spanish, English or both. If no current vacancy matches your profile, join our talent community and we will contact you when a suitable role opens. Applications are reviewed daily. Shortlisted candidates are contacted within five business days.

Equal opportunity and data protection

Corpshore Colombia is an equal opportunity employer. We consider all qualified applicants without regard to gender, age, origin, religion, disability, marital status or any other characteristic protected under Colombian law. Personal data provided during the selection process is handled in accordance with Law 1581 of 2012 and Decree 1377 of 2013. It is used solely for recruitment purposes and retained under our documented retention policy. You may exercise your rights of access, rectification, update and deletion by contacting info@corpshore.solutions. The supervisory authority is the Superintendencia de Industria y Comercio.

The specialist-language copy on this role is pending review by a native speaker before final publication.