Open roles

30 roles

• Customer Service Representative

  BogotáBPOOnsite · Full-timeEspañol C2

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  The first voice of the brands we serve. An entry role with full paid training and no prior experience required.

• Bilingual Customer Experience Associate

  BogotáBPOHybrid · Full-timeEnglish B2

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  Serving United States and Canadian company customers in English and Spanish, on client-aligned hours rather than overnight shifts.

• Portuguese Customer Support Agent

  MedellínBPOHybrid · Full-timePortuguês C1

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  Serving Brazilian and Portuguese-speaking customers from Medellín, with the Brazilian Portuguese register and culture we train explicitly.

• Technical Support Specialist

  MedellínBPOOnsite · Full-timeEspañol C2

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  Diagnosing and resolving technical issues for telecommunications and technology clients, from the Medellín technical hub. Not a script role.

• Bilingual French Customer Service Agent

  BogotáBPOHybrid · Full-timeFrançais B2

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  Serving French-speaking clients from Canada and Europe from Bogotá, with explicit training in Canadian and European French register.

• German Customer Service Agent

  BogotáBPOHybrid · Full-timeDeutsch C1

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  Serving German-speaking customers from Bogotá for Germany, Austria and Switzerland. German capacity is scarce in Colombia, which is where the value lies.

• Collections Analyst

  CaliBPOOnsite · Full-timeEspañol C2

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  Managing overdue portfolios for financial institutions and service companies from Cali, with a focus on contact strategy and sustainable arrangements.

• Reservations and Guest Services Agent

  BarranquillaBPOOnsite · Full-timePortuguês C1

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  Serving hotel groups and tour operators for Brazilian and Portuguese-speaking travellers from the Caribbean coast in Barranquilla. Response speed is the central metric.

• Team Leader, Customer Operations

  BarranquillaBPOOnsite · Full-timeEnglish C1

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  Leading a pod of 12 to 15 associates on the Caribbean coast in Barranquilla. A people leadership role first and a metrics role second.

• Back Office and Documentation Specialist

  BarranquillaBPOOnsite · Full-timeEnglish B2

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  Administrative support for logistics and foreign trade from Barranquilla. Precision is the central metric: a documentation error is a compliance exposure.

• QA Automation Engineer

  MedellínITHybrid · Full-timeEnglish C1

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  Building automated test suites for United States and Canadian software clients from Medellín, on the same clock as their engineering teams.

• AI Training Data Specialist (German)

  MedellínAIRemote · Full-timeDeutsch C1

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  Responsible for the linguistic quality of German training data for machine-learning clients from Medellín. German AI data competence is scarce in the region.

• DevOps and Cloud Engineer

  BogotáITHybrid · Full-timeEnglish C1

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  Designing and operating cloud infrastructure and pipelines for United States, Canadian and European software clients from Bogotá. A senior role with technical influence.

• AI Data Annotator

  CaliAIOnsite · Full-timeEspañol C2

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  Building the datasets that train AI systems from Cali. A real entry point into the sector, with no prior technical training required.

• Multilingual Training Data Specialist

  BogotáAIHybrid · Full-timeFrançais C1

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  Responsible for the linguistic quality of training data for clients serving French and Spanish-speaking markets from Bogotá. At the intersection of linguistics and machine learning.

• Bilingual Conversational AI Data Specialist

  RemoteAIRemote · Full-timeEnglish B2

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  You will build and evaluate the conversational data that trains AI assistants and chatbots to understand English and Spanish, working fully remotely from anywhere in Colombia.

• Outbound Sales Agent

  MedellínBPOHybrid · Full-timeEnglish B2

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  You will run outbound sales and lead qualification for United States and Canadian clients, from our Medellín hub.

• Portuguese Driver and Rider Support Agent

  BarranquillaBPOOnsite · Full-timePortuguês C1

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  Você prestará suporte a motoristas, entregadores e usuários de plataformas de mobilidade e marketplace no mercado brasileiro, a partir da nossa operação em Barranquilla.

• Payroll and HR Administration Analyst

  BogotáBPOHybrid · Full-timeEspañol C2

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  Como Analista de Nómina y Administración de Personal darás soporte a los procesos de recursos humanos y nómina de empresas clientes en Colombia y la región.

• UX/UI Designer

  RemoteITRemote · Full-timeEnglish B2

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  You will design product interfaces for United States, Canadian and European software clients as part of a nearshore product pod, working fully remotely from anywhere in Colombia.

• Retention and Loyalty Agent

  CaliBPOOnsite · Full-timeEspañol C2

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  Como Agente de Retención y Fidelización tu trabajo es conservar clientes que están considerando cancelar.

• Bilingual Quality Analyst

  BogotáBPOHybrid · Full-timeEnglish C1

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  You will safeguard service quality across bilingual and Spanish-language customer operations, monitoring interactions, scoring them against defined rubrics, and turning what you find into coaching that actually improves

• Operations Supervisor

  MedellínBPOOnsite · Full-timeEnglish C1

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  You will run a programme of multiple pods in our Medellín operation, owning the performance of several team leaders and their teams against client service levels, and owning the health of the operation: staffing, quality

• Bilingual French Technical Support Agent

  BogotáBPOHybrid · Full-timeFrançais C1

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  En tant qu'Agent de Support Technique Bilingue Français, vous résoudrez des problèmes techniques pour des clients francophones au Canada et en Europe, depuis notre centre de Bogotá.

• Data Engineer

  MedellínITHybrid · Full-timeEnglish B2

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  You will build and operate the data pipelines, warehouses and infrastructure that turn raw data into analytics United States and Canadian clients can act on, from our Medellín hub.

• Application Support Engineer

  RemoteITRemote · Full-timeEnglish B2

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  You will keep client applications running, from anywhere in Colombia.

• RLHF and Model Evaluation Specialist

  RemoteAIRemote · Full-timeEnglish C1

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  You will evaluate and improve AI models through reinforcement learning from human feedback and structured evaluation, working fully remotely from anywhere in Colombia.

• Computer Vision Data Annotator

  CaliAIOnsite · Full-timeEspañol C2

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  Como Anotador de Visión por Computadora etiquetarás imágenes y video para entrenar sistemas de inteligencia artificial que ven: detección de objetos, segmentación, seguimiento y clasificación.

• German-Speaking Account Support Advisor

  RemoteBPORemote · Full-timeDeutsch C1

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  Als Kundenberater Deutsch betreuen Sie deutschsprachige Geschäftskunden aus dem Homeoffice, überall in Kolumbien.

• Customer Success Manager

  RemoteBPORemote · Full-timeEnglish C1

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  You will own the success and retention of a portfolio of United States and Canadian business customers on behalf of our clients, working fully remotely from anywhere in Colombia.