Customer Success Manager

Responsibilities

• Own a portfolio of business customer accounts, driving adoption, retention and satisfaction
• Conduct onboarding, training and regular business reviews with customers
• Monitor account health signals and intervene proactively to prevent churn
• Identify and develop expansion and upsell opportunities, in partnership with sales
• Serve as the trusted advisor and primary relationship owner for your accounts
• Translate customer feedback into product and service insights for the client
• Maintain accurate account records, health scores and forecasts in the CRM
• Meet targets for retention, expansion and customer satisfaction
• Coordinate internal resources to resolve customer issues and deliver value
• Conduct business reviews and advise customers at a strategic level in English

Requirements

• English at CEFR C1, assessed before offer, since the role is conducted primarily in English with business customers
• Native or fluent Spanish
• Four or more years in customer success, account management or a relationship-owning commercial role
• A demonstrable record of retaining and growing business accounts
• Strong commercial judgement, communication and relationship skills
• Comfort advising business customers as a strategic partner
• University degree or equivalent demonstrated experience
• A reliable home working setup, located in Colombia
• Valid Colombian ID or work permit

Preferred

• SaaS or technology customer success experience
• Experience with customer success platforms: Gainsight, Totango, ChurnZero
• Experience owning United States or Canadian business relationships
• A track record of expansion and net revenue retention
• Diaspora professionals returning from abroad with North American commercial experience are strongly encouraged to apply

What we offer

• Direct employment with Corpshore Colombia under the Colombian Labour Code
• Full social security affiliation: health (EPS), pension and occupational risk (ARL)
• Statutory service bonus (prima de servicios)
• Severance and severance interest (cesantías e intereses) as required by law
• Transport allowance where required by law
• Paid annual leave under the Labour Code, with additional days for length of service
• Prepaid medicine or supplementary health plan from day one, with family cover options
• Paid initial training and continuous development throughout employment
• Sponsored professional certification for eligible roles (COPC, ITIL, Six Sigma, HDI, ICMI, technical and cloud certifications)
• Language development support, with a focus on progression from B2 to C1 in English
• Documented career path with internal promotion prioritised
• Dual-monitor workstation and ergonomic seating at onsite locations
• Onsite, hybrid and remote arrangements depending on the role
• Staff wellbeing programme, including on-site psychological support for accounts handling sensitive content
• Access to career opportunities across the global Corpshore network

How to apply

Apply directly on this page. Attach your CV in Spanish, English or both. If no current vacancy matches your profile, join our talent community and we will contact you when a suitable role opens. Applications are reviewed daily. Shortlisted candidates are contacted within five business days.

Equal opportunity and data protection

Corpshore Colombia is an equal opportunity employer. We consider all qualified applicants without regard to gender, age, origin, religion, disability, marital status or any other characteristic protected under Colombian law. Personal data provided during the selection process is handled in accordance with Law 1581 of 2012 and Decree 1377 of 2013. It is used solely for recruitment purposes and retained under our documented retention policy. You may exercise your rights of access, rectification, update and deletion by contacting info@corpshore.solutions. The supervisory authority is the Superintendencia de Industria y Comercio.