Application Support Engineer

Responsibilities

• Investigate, diagnose and resolve application incidents at tier 2 and tier 3
• Monitor application health and respond to alerts within defined targets
• Perform root cause analysis and drive permanent fixes, not just workarounds
• Work with engineering teams to escalate and resolve underlying defects
• Maintain and improve monitoring, runbooks and support documentation
• Manage incidents through their lifecycle with clear communication and SLAs
• Participate in on-call rotation for critical issues
• Support releases and deployments, verifying application health after changes
• Query logs and databases to investigate issues, using SQL and observability tools
• Deliver against knowledge transfer milestones so the client team can operate independently
• Uphold data security and confidentiality under Law 1581 of 2012

Requirements

• Native or equivalent Spanish
• English at CEFR B2 or above, assessed before offer
• Three or more years in application support, production support or a technical support engineering role
• Strong troubleshooting and root cause analysis skills
• Proficiency with SQL and log or observability tools
• Familiarity with at least one programming or scripting language
• Understanding of application architecture, APIs and databases
• A reliable home working setup, located in Colombia
• Valid Colombian ID or work permit

Preferred

• Experience with observability platforms: Datadog, New Relic, Grafana, Splunk
• Cloud platform familiarity: AWS, Azure or GCP
• ITIL Foundation certification
• Experience with incident management tooling: PagerDuty, Opsgenie, ServiceNow, Jira
• Prior remote work on a distributed engineering team

What we offer

• Direct employment with Corpshore Colombia under the Colombian Labour Code
• Full social security affiliation: health (EPS), pension and occupational risk (ARL)
• Statutory service bonus (prima de servicios)
• Severance and severance interest (cesantías e intereses) as required by law
• Transport allowance where required by law
• Paid annual leave under the Labour Code, with additional days for length of service
• Prepaid medicine or supplementary health plan from day one, with family cover options
• Paid initial training and continuous development throughout employment
• Sponsored professional certification for eligible roles (COPC, ITIL, Six Sigma, HDI, ICMI, technical and cloud certifications)
• Language development support, with a focus on progression from B2 to C1 in English
• Documented career path with internal promotion prioritised
• Dual-monitor workstation and ergonomic seating at onsite locations
• Onsite, hybrid and remote arrangements depending on the role
• Staff wellbeing programme, including on-site psychological support for accounts handling sensitive content
• Access to career opportunities across the global Corpshore network

How to apply

Apply directly on this page. Attach your CV in Spanish, English or both. If no current vacancy matches your profile, join our talent community and we will contact you when a suitable role opens. Applications are reviewed daily. Shortlisted candidates are contacted within five business days.

Equal opportunity and data protection

Corpshore Colombia is an equal opportunity employer. We consider all qualified applicants without regard to gender, age, origin, religion, disability, marital status or any other characteristic protected under Colombian law. Personal data provided during the selection process is handled in accordance with Law 1581 of 2012 and Decree 1377 of 2013. It is used solely for recruitment purposes and retained under our documented retention policy. You may exercise your rights of access, rectification, update and deletion by contacting info@corpshore.solutions. The supervisory authority is the Superintendencia de Industria y Comercio.