Resultados de clientes
Casos de Éxito
Quince compromisos anonimizados en BPO, outsourcing de TI y entrega de IA, desde Bogotá, Medellín, Cali y Barranquilla. Filtre el portafolio para encontrar el más cercano a su situación.
- 15
- Compromisos
- 4
- Ciudades de entrega
- 5
- Idiomas
- 12
- Sectores
Las identidades de los clientes están anonimizadas. Sector, geografía, ciudad de entrega, alcance y resultados se presentan tal como ocurrieron. Trate los resultados como referencias orientativas; producimos proyecciones específicas durante el descubrimiento.
Estos casos de éxito se publican en inglés.
15 compromisos
Spanish-language customer experience for a United States omnichannel retailer
+22 pts
Spanish-language CSAT
Contact centre and collections transformation for a Colombian bank
-85%
Call abandonment rate
Portuguese-language customer experience for a Brazilian market expansion
-86%
Portuguese average speed of answer
Technical support and field dispatch reduction for a Colombian telecommunications operator
+18 pts
Contacts resolved without dispatch
Member services for a United States regional health plan
-85%
Average speed of answer
French-language claims and policy servicing for a Canadian insurer
-67%
Claims intake cycle time
German-language customer support for a European manufacturer's Latin American operation
+27 pts
German-language service level
Track-and-trace and trade documentation for a Caribbean-coast logistics operator
-78%
Median enquiry resolution time
Citizen services contact centre for a Colombian government agency
+46 pts
Phone and digital share of interactions
Customer experience and back office for a Colombian fintech
+45 pts
First contact resolution
QA automation and release engineering for a United States B2B SaaS platform
+624%
Production releases per month
Platform engineering and reliability for a Latin American fintech
+2.67 pts
Core platform availability
Latin American Spanish training data for a global e-commerce group
+20.4 pts
Intent F1, Caribbean Spanish
Intelligent document processing implementation for a United States financial services firm
+70 pts
Straight-through processing rate
Spanish-language content moderation and classifier training for a Latin American platform
+22.0 pts
Classifier precision
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